Resume
Education
University of California, San Diego
La Jolla, CA
Bachelor of Science in Cognitive Science w/ Specialization in Human Computer Interaction and Design
Minor in Computer Science and Japanese Studies
September 2015 - June 2019
Work
Argyle Corporation
Walnut, CA
IT Engineer
Oct 2024 - Current
- Optimized ticketing system to reduce outstanding ticket load by 85% in rangerMSP
- Provided remote and live support to diverse clients on Windows and MacOS machines
- Communicated with clients and set up servers and networking (Windows servers, sonicwall)
- Set up and deployed machines for different clients according to user and company needs
- Administrated Microsoft 365, AD and Google Workspace for clients
- Coordinated Jamf rollout for two companies’ business iPhone system
Headspace Health
Santa Monica, CA
IT Support Specialist
May 2021 - July 2023
- Redesigned and created new IVR system within company’s RingCentral system
- Managed rollout of large scale projects including transition of large portion of the company onto Zoom Phones
- Planned and carried out multiple large scale rollouts involving large portions of the company (300+) with hardware and software replacement
- Worked HelpDesk, utilizing HappyFox and ServiceNow
- Developed experience working with various different users at different technology comfort levels
- Performed IT administrative tasks within Slack, ServiceNOW, Zoom, Notion, Google Suite Admin, Okta, JAMF, Confluence, Asana, Blissfully and other applications
- Transferred and rebuilt internal documentation across multiple sources to Notion and Confluence
- Managed various projects related to IT, automation and productivity
- Managed and maintained daily workflow
IBM Cloud
Austin, TX
Software Engineering Intern
Summer 2018
- Planned and built out interface design of internal SRE dashboard
- Implemented new and improved old dashboards for internal use by SRE team
- Designed and developed the backend cloud features of Softlayer’s IMS service API working primarily in PHP, Python, Golang and Ruby
- Practiced Dev-ops methodologies by improving the testing infrastructure and deploying code using Jenkins
- Participated in the Agile development process and attended scrum meetings
- Implemented webhooks for customers to test reclamation of transient servers, allowing customers to confirm server was set up and able to warn of reclamation
UC San Diego Sixth College
La Jolla, CA
Orientation Leader
Summer 2016
- Acclimated incoming freshmen to campus life through events, info sessions, tours, workshops, and discussions
- Took initiative by organizing events and workshops for incoming freshmen
- Answered questions and gave advice to new students at UCSD
New Filmmakers LA
Hollywood, CA
Intern
Summer 2014
- Designed web scrubber in Python for gathering e-mails for monthly newsletter, later adapted into a Google Chrome extension
- Managed spreadsheet databases for film festival submissions and sponsorships
- Managed social media accounts
Caltech Computational Vision Lab
Pasadena, CA
Intern, Lab Assistant
Summer 2013
- Worked with graduate student gathering information of visual response time
- Contributed to MATLAB experiment design
- Gathered data and administered tests for the experiment
Personal
Spring 2019
- Proof of Concept web app for gamifying accountability, turning agreements like going to the gym together into bets in order to motivate users. Built using HTML, CSS, Javascript. Firebase and NodeJS as backend.
Spring 2019
- Contributed to design of a makerspace in Myanmar with the purpose of facilitating co-creation with Atutu, a locally based non-profit organization.
Stand Up VN
Fall 2018
- Interactive Visual Novel Demo/Proof-of-concept written in Ren'Py (Python) combining elements of stand-up comedy, gaming and storytelling.
JerryBot
Fall 2017
- Chat bot for online chatting program Discord with ability to automatically respond to user input in online chat rooms and look up resources. Built using NodeJS.
Yelp Restaurant Data Visualization
Fall 2017
- Scraped Yelp for restaurant data to visualize most popular food genres by neighborhoods in San Diego in order to assist in restaurant opening decision making. Used exposed Yelp API from Yelp Dataset Challenge. Utilized Javascript for the scraping script and Python for data visualization.
Skills
Proficient: Java - C++ - Microsoft Office Suite - Okta - Google Workspace - ServiceNOW - Figma - Photoshop
Experienced: HTML - Javascript - CSS - Python - PHP - C - Photoshop - Audacity - Okta - Illustrator - DaVinci Resolve - Notion - Asana
Exposed: Golang - Ruby - SQL - Sketch - Firebase - Node - Aha - Trello - Adobe XD
Experienced: HTML - Javascript - CSS - Python - PHP - C - Photoshop - Audacity - Okta - Illustrator - DaVinci Resolve - Notion - Asana
Exposed: Golang - Ruby - SQL - Sketch - Firebase - Node - Aha - Trello - Adobe XD